Do you know what your
customers really eXPerience?

We supported BARMER in introducing their electronic patient record (ePA) communication on their website, with a focus on accessibility, gamification, and simplicity. Our user-friendly approach clarified the core functions and benefits of the ePA, setting a new standard in healthcare communication and engagement.

We implemented several sub-projects for Bluecode. These included the conception and design of a comprehensive payment feature, and the integration of “Beyond Payments” services with a focus on loyalty programs. In both areas, we not only took on the product design but also conducted extensive qualitative and quantitative user research in order to validate the new designs.

We improved the Winealyze app by refining workflows and removing friction, ensuring a seamless, user-friendly experience for winemakers.

For our project with UNIQA we had a clear focus: Rethink the existing travel insurance funnel user experience, so as to develop a supportive product flow that allows the user to select their individual insurance match.

Improving digital member recruitment numbers while still serving existing members with information and support. Austrian trade union, vida, entrusted us with the redesign of their website, which included a rework of the information architecture and UI design.

We worked on a gamified employee learning platform that is accessible and offers co-creation features. Our team supported the task all the way from design, through to development and then on to the creative internal launch campaign.

VIW (the “Vodafone Immobilienwirtschaft”) required help to reduce the drop-off rate of various forms on their platform. We focussed on improving the KPI’s by making the process more user-friendly.

We developed a design thinking workshop for Microsoft’s solution architects, so as to provide them with a hands-on problem solving approach to their work. The workshop equips them with practical skills and methodologies that can be incorporated as real user-centered design principles into their daily tasks.

Österreichische Gesundheitskasse (ÖGK) is the largest social health insurance company in Austria. It offers protection to 7.6 million insured people in Austria – regardless of age or income. Our client, IT-Services der Sozialversicherung GmbH (ITSV GmbH), is a wholly-owned subsidiary of the Austrian Social Insurance Institutions. For almost 20 years, ITSV has been combining bundled social insurance expertise, efficiency and security and is at the heart of IT activities in the Austrian social insurance system.

We supported the Niederösterreichische Versicherung’s digital transformation by designing their first venture into insurance that can be taken out online. We crafted an easy, seamless and enjoyable insurance product onboarding.