Do you know what your
customers really eXPerience?

VIW (the “Vodafone Immobilienwirtschaft”) required help to reduce the drop-off rate of various forms on their platform. We focussed on improving the KPI’s by making the process more user-friendly.

We developed a design thinking workshop for Microsoft’s solution architects, so as to provide them with a hands-on problem solving approach to their work. The workshop equips them with practical skills and methodologies that can be incorporated as real user-centered design principles into their daily tasks.

Österreichische Gesundheitskasse (ÖGK) is the largest social health insurance company in Austria. It offers protection to 7.6 million insured people in Austria – regardless of age or income. Our client, IT-Services der Sozialversicherung GmbH (ITSV GmbH), is a wholly-owned subsidiary of the Austrian Social Insurance Institutions. For almost 20 years, ITSV has been combining bundled social insurance expertise, efficiency and security and is at the heart of IT activities in the Austrian social insurance system.

We supported the Niederösterreichische Versicherung’s digital transformation by designing their first venture into insurance that can be taken out online. We crafted an easy, seamless and enjoyable insurance product onboarding.

Partnering with Sparkasse Chemnitz our mission was clear: Drive digital innovation and organizational change with the aim of Sparkasse Chemnitz taking on a pioneering role in the Sparkassen-Finanzgruppe.

Wüstenrot Austria partnered with us to launch a new bank and create an app that combines banking, insurance and home loans into one cohesive ecosystem.

Cembra Money Bank needed help improving their instant credit card onboarding flow. We focused on improving conversions and successful credit card applications, while also seeking to make the process more user-friendly.

Acting as sparring partner and external design team, we worked on the on-boarding process, the new mobile and web e-banking user experience and a new concept for trading. From interviews & JTBD to screen design, we covered the full ideation process.

We worked on a gamified employee learning platform that is accessible and offers co-creation features. Our team supported the task all the way from design, through to development and then on to the creative internal launch campaign.

Our team of designers and strategists explored two business directions across 8 Sprints. We talked to potential clients, uncovered pain points, gave strategic advice and tested wireframes to create the first flows for the future product.